FAQ

Can I order custom colors? 

No, but I can ship you a raw metal enclosure which you can take to your local painter or powder coater.

 

Do you make custom button panels?

Not at this time but I can provide you with CAD files to have a custom button panel cut by a variety of online providers.

 

Do you ship internationally?

Yes. Whatever countries Shopify and DHL support we ship to.

For international case orders we only offer DHL shipping. Their prices are competitive and they are far more reliable than the postal service. We've had too many problems with other services to offer them as an option moving forward.

In regard to taxes, we cannot determine import or customs costs as this is determined by your country, and dependent on the value of the items you purchase.

While we are sympathetic that you may have to pay taxes as a result of your country's laws we can't alter the value of your order so please don't ask us to do so.

 

How come international shipping is so expensive?

I don't know. I do know we don't mark up shipping so you pay what we pay. If you think the shipping is too high you are more than welcome to fly to our country and pick up your order in person.

 

What’s the best way to contact you?

Click here to be directed to our  "Contact Us" page and fill out the email form and we'll get back to you within 1-3 days.

You can also check out our Discord server and seek help from other AFS community members.

 

How do I add artwork to my case?

We've partnered with Focus Attack to provide the highest quality printing the FGC has to offer. Check them out here.

 

Where can I get artwork templates for your cases?

Most artwork templates can be found at Focus Attack.

Templates not listed on Focus Attack are located here. Instructions on how to submit these style templates to Focus Attack are found on our Discord server.

For custom layouts please Contact Us.

   

Can I order just a plexi top with my case or do I need the metal button panel too?

You need the metal button panel. The plexi is not strong enough on its own because it’s only 1/16” thick. The plexi is optional and only required to hold artwork.

 

Are the AFS enclosure compatible with my Seimitsu Lever?

Yes. All Seimitsu levers are compatible with our enclosures so long as you have the appropriate joystick plate. Depending on which case size you are getting we have a variety of joystick plates to accommodate Seimitsu levers which can be found here.

 

What parts do I NEED to put together a finished enclosure?

Our standard cases are bundled together with their bottom and side pieces. Simply add a Button Panel of your choice to complete your build. The clear acrylic cover is optional unless you are installing artwork in which case it is required.