FAQ

Do you ship internationally?

Yes! Just place an order on the site. Everything is handled automatically. 

In regard to taxes, we cannot determine import or customs costs as this is determined by your country, and dependent on the value of the items you purchase.

While we are sympathetic that you may have to pay taxes as a result of your country's laws we can't alter the value of your order so please don't ask us to do so.

 

What’s the best way to contact you?

Click here to be directed to our  "Contact Us" page and fill out the email form and we'll get back to you within 1-3 days.

You can also check out our Discord server and seek help from other AFS community members.

 

How do I add artwork to my case?

We've partnered with Focus Attack to provide the highest quality printing the FGC has to offer. Check them out here!

If your layout isn't currently supported on FA we can still help you place an order through them. Just Contact Us.

 

Where can I get artwork templates for your cases?

Most artwork templates can be found at Focus Attack.

Templates not listed by Focus Attack are located here.

For custom layouts please Contact Us.

 

I just downloaded your template but I only see the Vewlix layout, I need a different one.

You need to open the file in Adobe Photoshop to access the different layers which contain the different button layouts.

 

Can I make adjustments to the AFS Plug n Plays?

No. All of the Plug n Plays are sold as they appear.

The only change or upgrades we will do is the Universal Fight Board Upgrade.

 

When will more PnP's be available?

 We try to add at least one new model to the PnP section every week.

 

Can I order just a plexi top with my case or do I need the metal button panel too?

You need the metal button panel. The plexi is not strong enough on its own because it’s only 1/16” thick. The plexi is optional and only required to hold artwork.

 

Are the AFS enclosure compatible with my Seimitsu Lever?

Yes! All Seimitsu levers are compatible with our enclosures so long as you also have a Kowal Joystick plate found here.

 

What parts do I NEED to put together a finished enclosure?

9.5" Case: 1x - Body, 1x - Button Panel (Unless integrated with body), 1x -Bottom/Side Panel. 

14" Case: 1x - Body, 1x - Button Panel (Unless integrated with body), 1x - Bottom/Side Panel.

14.5" Case: 1x - Body, 1x - Button Panel, 2x - Sides, 1x - Bottom Panel, 1x - PCB Plate (PCB Plate for Classic bodies only).

18" Case: 1x - Body, 1x - Button Panel, 2x - Sides, 1x - Bottom Panel, 1x - PCB Plate (PCB Plate for Classic bodies only).

 

 What parts do I need for my stick to play on PS4/PC?

Stick: 1x - Brook PCB, 1x - 20 Pin Harness, 1x - 4 Pin Harness, 1x - USB Neutrik, 1x - JLF Joystick, (Buttons Needed For Your Specific Enclosure) - 24mm and 30mm Buttons, 1x - 1.5ft Right Angled USB Cable, 1x - 10ft USB Cable.

Stickless: 1x - Brook PCB, 1x - 20 Pin Harness, 1x - 4 Pin Harness, 1x - 5 Pin Stickless Conversion Harness, 1x - USB Neutrik, (Buttons Needed For Your Specific Enclosure) - 24mm and 30mm Buttons, 1x - 1.5ft Right Angled USB Cable, 1x - 10ft USB Cable.

 

 What If I want to play on Xbox One or Nintendo Switch?

The Brook Universal PCB works on Xbox One / Xbox 360 / PS4 / PS3 / PC / Wii U / PS Mini / and Switch!

 

 What is the Build-Out service?

All cases ordered from us arrive assembled, but extra parts (joystick, push buttons, PCB) are not pre mounted. Purchasing the Build Out Service means that we will mount and wire all of your parts for you. Your stick will arrive ready to plug and play with no work on your part.

 

 What all do I need to order with the Build-Out service?

Your order needs to include everything needed for a finished fightstick. Check the needed parts above for reference. 

 

 Could I get a WASD Stickless with Keys using the Build-Out service?

Yes, but as that requires additional work as well as parts we generally don't keep on hand *Keyboard switches and caps* you will need to contact us for ordering your parts as well as an additional $20 labor charge.

 

 Could I add artwork onto my Build-Out service order?

Yes you can. We charge $20 dollars to order your artwork from Focus Attack to be shipped to us and then we will attach it before we send it off. If you want to do this send us a message on our contact page to start the process. Please allow for extra time as this process adds a roughly 2 weeks.

 

 Can I order custom colors? 

Yes. You can find custom colors here:

https://www.prismaticpowders.com/shop/powder-coating-colors

If you want a custom color you have to pay for the powder and the shipping plus an additional $25 labor charge.

If you want a case powder coated using one of our stock colors you don’t have to pay for the powder or shipping, just the $25 labor charge.

Stock colors are:

Matte Textured - black, white, gray, red, dark blue

 

 Do you make custom cases / button panels?

Yes, we can make custom button panels to your specifications. We can also change the type and number of holes on a body but we can't change the shape or basic design of the case. 

Custom button panels cost $75 and take about 2 weeks to complete. Custom bodies cost $110-140 depending on the size and take about 2 months to complete.

There may be a waiting list for us to even start your custom project so those competition estimates wouldn't take effect until we got to your order.