FAQ

Do you ship internationally?

Yes. Just place an order on the site. Everything is handled automatically. 

In regard to taxes, we cannot determine import or customs costs as this is determined by your country, and dependent on the value of the items you purchase.

While we are sympathetic that you may have to pay taxes as a result of your country's laws we can't alter the value of your order so please don't ask us to do so.

 

What’s the best way to contact you?

Click here to be directed to our  "Contact Us" page and fill out the email form and we'll get back to you within 1-3 days.

You can also check out our Discord server and seek help from other AFS community members.

 

How do I add artwork to my case?

We've partnered with Focus Attack to provide the highest quality printing the FGC has to offer. Check them out here.

 

Where can I get artwork templates for your cases?

Most artwork templates can be found at Focus Attack.

Templates not listed on Focus Attack are located here. Instructions on how to submit these style templates to Focus Attack are found on our Discord server.

For custom layouts please Contact Us.

   

Can I order just a plexi top with my case or do I need the metal button panel too?

You need the metal button panel. The plexi is not strong enough on its own because it’s only 1/16” thick. The plexi is optional and only required to hold artwork.

 

Are the AFS enclosure compatible with my Seimitsu Lever?

Yes. All Seimitsu levers are compatible with our enclosures so long as you have the appropriate joystick plate. Depending on which case size you are getting we have a variety of joystick plates to accommodate Seimitsu levers which can be found here.

 

What parts do I NEED to put together a finished enclosure?

Our standard cases are bundled together with their bottom and side pieces. Simply add a Button Panel of your choice to complete your build. The clear acrylic cover is optional unless you are installing artwork in which case it is required.

 

Can I order custom colors? 

Yes. You can find custom colors here:

https://www.prismaticpowders.com/shop/powder-coating-colors

Custom colors are at flat rate of $79 per color for as many parts as you want. Two coat colors are not supported such as the Illusion Series.

The company that powder coats our enclosures charges us a surcharge for doing small color runs. That charge, plus the cost of the powder and the shipping is what makes up the bulk of the additional fee for a custom color.

Your custom color will not be unique to you. For all custom color orders there is a minimum quantity of parts we have to pay for in order for the company to spray that color. Also due to the unpredictable nature of powder coating we will make two complete sets of your order and give you the version that has the least amount of imperfections in the finish. The lesser quality version of your order will be sold in our sale section. We may also add some other case sizes to be done in your color to meet that minimum order requirement.

DISCLAIMER: Smooth gloss powders look great but also show the most imperfection of all the powder coatings. If there are any contaminants in the powder it can create tiny off color specks or bumps on the smooth surface. Also gloss powders are susceptible to micro abrasions like with any gloss plastic. If you are a hardcore OCD perfectionist type it is something you should be aware of. These finishes will generally be acceptable when viewed at arms length. 

 

Do you make custom cases / button panels?

Yes we do. However have a limited number of custom order slots and once they are filled custom orders to be paused until we are caught up again. When the slots open up it will be announced on our Discord server for anyone that has signed up for custom notifications.

The custom slot purchase includes the button panel or custom body. You won’t have to pay any additional money for those items or the labor associated with the design. It’s an all inclusive price. The custom body includes the bottom and sides in the price but does not include a button panel.

Lots of custom button panel requests don’t need a custom body. If it turns out yours does we’ll just add it to your order after the fact. You don’t have to worry about the body slots selling out if you purchase a custom button panel. As long as you get a custom button panel slot or custom body slot you can add the other item if necessary.

Custom bodies don't include changes to the primary case design. They are limited to minor modifications such as changes to the option button and Neutrik holes or other IO holes cut or removed. The overall shape must remain the same. Changes in width (not depth or height) are available though. If you do choose a custom width that automatically means you’ll need a custom button panel as well.

Custom button panels and bodies include the stock color of your choice (black, white, red or blue or a combination of those). Custom colors are extra.

Please do not add other regular items to your cart when purchasing custom items. We will make a separate order for the other items you may wish to purchase as well as calculate the shipping charge.

These slots are fully refundable for any reason. After talking we may discover that your idea is not feasible or something else may come up.

You can check availability and purchase custom button panels and bodies with these links:

Custom Button Panel (All Sizes) – AllFightSticks

Custom Body (All Sizes) – AllFightSticks

If you want to add artwork to your custom button panel you can purchase the matching custom clear acrylic here:

Custom Acrylic Panel and Focus Attack Templates (All Sizes) – AllFightSticks

Similar to custom color orders, custom parts orders are sometimes made in duplicate so in the event of a manufacturing error or blemish you will receive the better version of the units produced. As a result your custom case may not be unique to you. The remaining version will be sold in the sale section of our website at a discount.