FAQ

Do you ship internationally?

Yes. Just place an order on the site. Everything is handled automatically. 

In regard to taxes, we cannot determine import or customs costs as this is determined by your country, and dependent on the value of the items you purchase.

While we are sympathetic that you may have to pay taxes as a result of your country's laws we can't alter the value of your order so please don't ask us to do so.

 

What’s the best way to contact you?

Click here to be directed to our  "Contact Us" page and fill out the email form and we'll get back to you within 1-3 days.

You can also check out our Discord server and seek help from other AFS community members.

 

How do I add artwork to my case?

We've partnered with Focus Attack to provide the highest quality printing the FGC has to offer. Check them out here.

If your layout isn't currently supported on FA we can still help you place an order through them. Just Contact Us.

 

Where can I get artwork templates for your cases?

Most artwork templates can be found at Focus Attack.

Templates not listed on Focus Attack are located here. Instructions on how to submit these style templates to Focus Attack are found on our Discord server.

For custom layouts please Contact Us.

   

Can I order just a plexi top with my case or do I need the metal button panel too?

You need the metal button panel. The plexi is not strong enough on its own because it’s only 1/16” thick. The plexi is optional and only required to hold artwork.

 

Are the AFS enclosure compatible with my Seimitsu Lever?

Yes. All Seimitsu levers are compatible with our enclosures so long as you also have a Kowal Joystick plate found here.

 

What parts do I NEED to put together a finished enclosure?

All Non-Universal cases are bundled together with their bottom and side panels. Simply add a Button Panel of your choice to complete your build. The clear acrylic cover is optional unless you are installing artwork.

Universal cases need:

1x - Body, 1x - Button Panel, 2x - Sides, 1x - Bottom Panel

 

What do the white, red and dark blue colors look like?

Click for examples: White - Red - Dark Blue

 

Can I order custom colors? 

Yes. You can find custom colors here:

https://www.prismaticpowders.com/shop/powder-coating-colors

If you want a custom color you have to pay for the powder and the shipping plus an additional $25 labor charge. Two coat colors are not supported such as the Illusion Series.

 

Do you make custom cases / button panels?

**NOT TAKING NEW CUSTOM ORDERS UNTIL NOV 1ST**

Yes, we can make custom button panels to your specifications. We can also change the type and number of holes on a body but we can't change the shape or basic design of the case. 

Custom parts are an additional $25-50 per part. Button panels usually take about 3-4 weeks to complete. Custom bodies usually take 3-4 months to complete.

There may be a waiting list for us to even start your custom project so those completion estimates wouldn't take effect until we got to your order.